Refund & Cancellation policy

Reservations

Reservations can be made by telephone, or email to the Destination Office the client will be traveling to/with, and will be confirmed the same day whenever possible. A reservation is not deemed to have been made until it is confirmed by a member of Zanskari Adventures.

Payment

Payment can be made by cash, bank transfer, or credit card. Full payment is required 30 days prior to arrival. If booked less than 30 days from arrival, full payment is required immediately. Any bank or credit card charges levied by the sending bank/ card company relating to transfers to Zanskari Adventures must be paid by the Client/Agent.

Refund Timeline

All refunds will begin processing within 7 buisness days of tour cancellation. Usually these take 3-5 days after processing begins to be credited to a guest's account. Please bear in mind that your bank may take additional time to process and credit the refund amount as international payment processing times may vary. Updates regarding the status of the refund will be sent regularly and any questions can be addressed to booking@zanskariadventures.com

Cancellation Policy

Crafting transformative experiences for our clients takes care and hard work. We have limited availability throughout the year, so Zanskari Adventures requires a non-refundable deposit at the time of booking. If a cancellation must be made for any reason, please do so in writing. Cancellations made 45 days prior to the arrival of clients will not be subject to any additional cancellation fees, except those according to the policies of hotels, airlines, and other contractors of Zanskari Adventures or unless stated otherwise in a formal contract with Zanskari Adventures.

Cancellations within 45 days or less prior to arrival will be subject to the following charges on the balance due after the initial deposit:

No show - No refund

45 days before arrival - No charge Unless air-ticket refund fee (if any)

Between 44 days and 30 days before start date - 15 % of remaining tour balance

Between 29 days and 22 days before start date - 20 % of remaining tour balance

Between 21 days and 15 days before start date - 30 % of remaining tour balance

Between 14 days and 8 days before start date - 50 % of remaining tour balance

Between 7 days and 48 hours before start date - 90 % of remaining tour balance

Less than 48 hours before arrival - No refund

Claims

All claims and disputes arising under or relating to this contract ought to be resolved by both parties through consultations in good faith. In case no resolution can be reached through consultation, either party may bring an action that shall be subject to the jurisdiction of the Courts at Zanskari Adventures’ domicile and be governed by the laws of the Republic of India.

Disclaimer

Due to special circumstances beyond control, including but not limited to holidays, special events, seasonal schedule changes, weather, traffic delays and itinerary adjustments, etc., some sights and activities may not be available. Under such circumstances or toward the improvement of the tour experience, Zanskari Adventures reserves the right to make changes in the itinerary at their sole discretion.